Frequently Asked Questions & Answers

Have a question? We have an answer!

UNLOCKING YOUR DEVICE

Your mobile phone must be network unlocked to use the USA SIM Card. Sometimes mobile phones are "network locked" - this means the phone will only work on your current mobile network: for example, it will only work on Telstra, Optus or Vodafone. And it's not until you get it network unlocked that it will work with a different SIM Card, including the USA SIM Card.

We're unable to tell you if your phone is locked or unlocked: only you can find this out. An easy way to check is to insert into your phone a different network SIM Card and check that it connects to this different network. For example, if you're on Telstra, insert an Optus or Vodafone SIM Card. If you're on Telstra and your phone connects to the Optus or Vodafone network then your phone is unlocked.

Contact your network carrier to request that your phone be unlocked and follow the instructions provided by them. If you have an iPhone then you can also read the official Apple website instructions about how to unlock an iPhone. REMEMBER: if your phone isn't network unlocked the USA SIM Card won't work, and you won't get a refund.

Even if you think that your phone is unlocked we strongly recommend that you test to confirm that it is unlocked.

If you're buying a data SIM Card to use in your USB modem or mobile hotspot device, these devices are often network locked and you'll need to get them unlocked to use the USA SIM Card: contact your network carrier to request an unlock. iPads and tablets are already unlocked.

DEVICE COMPATIBILITY

Almost all phones are compatible with the USA SIM Card. All iPhones (from iPhone 6 onwards) are compatible. Most other Smartphones are also compatible but please click here to confirm your phone is compatible.

If you're still unsure, just drop us an email at info@usaprepaidsimcard.com.au and we'll be able to help you.

All iPads (from iPad 3 onwards and iPad Mini 1st edition onwards) are compatible. Most other tablets are also compatible but please click here to confirm your tablet is compatible.

If you're still unsure, just drop us an email at info@usaprepaidsimcard.com.au and we'll be able to help you.

CUSTOMER REVIEWS

Want to know what our customers say about our USA SIM Card? Just click on the "Google My Business" logo below to be taken to our Google My Business page where you can read reviews left by our customers.

YOUR PURCHASE HELPS THE VILLAGE ENTERPRISE CHARITY

We donate 1% of our annual profits to the Village Enterprise charity. Village Enterprise empowers the ultra poor in rural Africa to lift themselves out of poverty through small sustainable businesses and savings groups. It delivers a four part program to build businesses that increase household income: entrepreneurship training, a cash grant, business mentoring and a savings group.

Since its founding in 1987, it has trained over 154,000 owners who have opened over 39,000 businesses. There is strong evidence that the Village Enterprise program leads to a significant and persistent increase in income. You can read more about Village Enterprise at https://www.thelifeyoucansave.org/where-to-donate/village-enterprise.

FREQUENTLY ASKED QUESTIONS

  • Almost all unlocked phones are compatible with the USA SIM Card. All iPhones (from iPhone 6 onwards) are compatible. Most other Smartphones are also compatible but please click here to confirm your phone is compatible.
  • Your phone must be network unlocked to use the USA SIM Card. A 'locked' mobile phone is one that has been restricted by software so that it can only be used with a single network or carrier. 'Unlocking' a phone means that it can be used with any SIM card/carrier - and in any country. We're unable to tell you if your phone is locked or unlocked. Also we're unable to unlock your phone.
  • We only use the AT&T network. It has the fastest 4G speeds as reported recently by CNET. You can read the full report details on the Ookla website.
  • We have intentionally chosen to NOT use the T-Mobile network and instead only sell AT&T SIM Cards. Truth be told, T-Mobile is pretty crap. We want our customers to be on the best mobile network in the USA. AT&T has the best network coverage, in particular on interstate highways, rural areas, national parks etc., and AT&T also ensures compatibility with Australian mobile phones. The same cannot be said for T-Mobile.
  • Read more under the next FAQ titled "AT&T -V- T-MOBILE: WHICH IS THE BETTER NETWORK?".
  • We only sell AT&T SIM Cards. We do NOT sell T-Mobile. Why? Because AT&T is by far the better network. AT&T may be little more expensive than T-Mobile, but as the saying goes "you get what you pay for". If you're considering buying a T-Mobile SIM Card be very careful about the network frequencies on which T-Mobile operates: it's possible that your phone won't be compatible. The T-Mobile network operates on many different network frequencies from city to city - you could find your phone works in one city, but only gets slow 2G or no reception in another city. And when you're in the USA you want to be on the best network so you can stay connected with fast data speeds, send and receive Whatsapp messages and calls when you're on the road and have the peace and mind of being safe and secure with your phone connected to AT&T.
  • Here's why we believe the AT&T network is much better than T-Mobile:
  • (1) Nationwide Coverage: AT&T offers the best network coverage in both major cities, busy tourist areas, as well as in less populated cities, towns and highways. And if you're traveling outside major cities, such as doing a road trip or visiting smaller regional areas, then AT&T makes the most sense.
  • You don't want to get stuck on a congested mobile network at Disneyland, without network coverage driving to Las Vegas or with slow data speeds in New York.
  • (2) Best Compatibility for Australian Mobile Phones: mobile networks in different countries operate on different network frequencies and AT&T's frequencies are the most compatible for Australian phones. This means your much more likely to keep a steady 4G or 3G connection everywhere you go if you use AT&T.
  • The AT&T 4G nationwide network uses one main network frequency (700MHz) whereas the T-Mobile 4G network uses different frequencies in different locations and unless your phone is compatible with all these frequencies then you might sometimes get stuck with just 3G or 2G coverage. Similarly, the AT&T 3G nationwide network coincidentally uses the same network frequency as Telstra (850MHz) and since almost all phones sold in Australia are compatible with Telstra, this means full compatibility also with the AT&T 3G network.
  • (3) No Domestic Data Roaming: just like in Australia, the AT&T operates its own nationwide network. In contrast T-Mobile roams onto smaller local mobile networks where T-Mobile doesn't have its own coverage, and when this happens you're limited to only 200mb of data usage on the roaming network (even if you have an "unlimited" T-Mobile plan).
  • Swapping SIM Cards doesn't change or delete the photos, apps, emails or settings on your phone. These are all stored on your phone, and not on the SIM Card.
  • So, for example, if you take photos on your phone in the USA and then come back to Australia and put your Australian SIM Card back in your phone, all those photos remain on your phone. Or when you put your USA SIM Card into your phone, all your contacts stay as they are on your phone.
  • In the USA you'll be on America's AT&T network. To check coverage at specific locations in the USA you can enter an address in the AT&T Coverage Maps (make sure to also select "AT&T Prepaid" in the left menu).
  • In Canada (if you're on the Max or Extreme Plans) you'll be on Canada's Rogers/Fido network. To check coverage at specific locations in Canada you can enter an address in the Rogers Coverage Maps.
  • In Mexico (if you're on the Max or Extreme Plans) you'll be on Mexico's Radiomóvil network. To check coverage at specific locations in Mexico you can enter an address in the Radiomóvil Coverage Maps.
  • The coverage maps show the scope of the coverage area. Map depicts an approximation of outdoor coverage. Actual coverage area may differ substantially from area shown on the maps, as coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment and other factors which do not allow the network operator to guarantee coverage or network availability.
  • Yes – Hawaii and Alaska are part of the USA, so the USA SIM Card will work in Hawaii and Alaska.
  • Your USA mobile number is allocated when your SIM Card is activated on the date you select in your order. Once your SIM Card connects to the network upon arrival in the USA just check in your phone settings to find out your USA mobile number. If you need to know your USA mobile number prior to departure you can contact us (note that a fee of $35 applies per SIM Card on the Extreme Plan or $25 per SIM Card on the Max Plan and Saver Plan, if you need to know your USA mobile number prior to departure).
  • If someone in Australia needs to call or text you, they’ll be calling or text a USA number, so it will cost them whatever their phone plan charges to call or text a USA number (some phone plans included unlimited free calls and texts to USA numbers).
  • When you receive your USA SIM Card, follow the easy activation instructions where you'll go to our website to activate your SIM Card. Select the date you want your 30 days to start, and your SIM Card will be working from that date. Then just insert the SIM Card into your phone on arrival in the USA and you'll be good to go!
  • Don't worry! The 30 days doesn't start from when you purchase the SIM Card on our website. When you receive your USA SIM Card, follow the easy activation instructions where you'll go to our website to activate your SIM Card. Select the date you want your 30 days to start, and your SIM Card will be working from that date. Then just insert the SIM Card into your phone on arrival in the USA and you'll be good to go!
  • Yes! We offer two plans that work in Canada and Mexico (as well as the USA). You can choose the MAX Plan or the EXTREME Plan. On both plans you’ll get data, unlimited calling to USA, Canada and Mexico numbers (including anyone else using our SIM Card) and unlimited texting to USA, Canada, Mexico and Australian numbers (including anyone else using our SIM Card).
  • The SIM Card must first be used in the USA, to thereafter be able to use it in Canada or Mexico. As this is a USA SIM Card which roams in Canada or Mexico, it must first be used in the USA. There are no exceptions to this first use in the USA requirement.
  • If you're on a direct flight to Canada or Mexico, then the SIM Card isn't for you and won't work in Canada (if first use is in Canada or Mexico the SIM Card gets permanently blocked and cancelled by the network).
  • If you are transiting through a USA airport en-route to Canada or Mexico then you can simply use the SIM Card at the airport in the USA (eg send a text, make a call, use the internet). That way the SIM Card has been first used in the USA and you can then use it in Canada.
  • The SIM Card must first be used in the USA, to thereafter be able to use it in Canada or Mexico. As this is a USA SIM Card which roams in Canada or Mexico, it must first be used in the USA. There are no exceptions to this first use in the USA requirement.
  • If you're on a direct flight to Canada or Mexico, then the SIM Card isn't for you and won't work in Canada (if first use is in Canada or Mexico the SIM Card gets permanently blocked and cancelled by the network).
  • If you are transiting through a USA airport en-route to Canada or Mexico then you can simply use the SIM Card at the airport in the USA (eg send a text, make a call, use the internet). That way the SIM Card has been first used in the USA and you can then use it in Canada.
  • The most popular plan is the USA Canada and Mexico Extreme Plan. Everything is unlimited: unlimited 5G & 4G data, unlimited calls & texts to USA Canada and Mexico, and unlimited texts to Australia.
  • You can order your SIM Card as far in advance as you want. In fact, that's the best thing to do, rather than leave it to the last minute! Don't worry because your 30 days only starts from the date you select when you activate the SIM Card.
  • We ship from our warehouse in Sydney. You can choose Regular Postfor free which takes 5-10 business days. Or if you urgently need a SIM Card you can choose Express Post with tracking for $6.00 and we’ll post your order on the next business day and you should expect to receive it the day after that, if you’re in an Australia Post Express Post Code.
  • To find out if you're in the Express Post network, click here, and check if your post code is in the "Express Post delivery postcodes" list.
  • There are no pick up options, we don't have a shop or office and you can't buy our SIM Cards in any store.
  • Yes you’ll need to have an unlocked phone to use the USA SIM Card. Please contact your network provider to request that your phone be unlocked. And you can read more about how to unlock your phone and/or check if it’s unlocked.
  • You’ll need to add an optional International Calling Pack if you want to call Australian numbers. You can read more about them on the order page. Importantly, please note that you won’t be able to call Australian numbers when you’re in Canada or Mexico, even if you purchased an optional International Calling Pack. When you’re in Canada or Mexico, the only way to call Australian number is by using apps like Whatsapp or Viber.
  • eSIM is available for the USA, Canada & Mexico Extreme Plan for an additional fee of $40. eSIM is currently not available for the Max or Saver Plans.
  • An eSIM is a digital SIM embedded inside your phone that allows you to activate your plan without having to use a physical SIM Card. Only some of the latest model phones have eSIM. There is an additional eSIM activation fee of $40 (on top of the cost of the plan). If you'd like to use eSIM email us at info@usaprepaidsimcard.com.au to find out more.
  • Your USA SIM Card lasts for 30 days, starting on the date you specify in your order. If you’re staying longer than 30 days just recharge on our website with your Australian credit card or Paypal and get another 30 days. Staying even longer? You can keep recharging every 30 days forever if you want.
  • All plans last 30 days and so it’s only possible to recharge for a full further 30 days – you can’t recharge just for a few extra days. You can change plans though if you want.
  • If you want to order two or more SIM Cards, just add one to your shopping cart, then continue shopping and add the second etc SIM Card to your cart. Then checkout. You’ll only be charged one shipping cost.
  • You can re-use your SIM Card within ninety (90) days of the last recharge. For most customers the "last recharge" will be the date you specified in your original order as the activation date.
  • After 90 days without a recharge your SIM Card is considered inactive by the AT&T network and it is permanently and forever cancelled, cannot be re-used or recharged and the mobile number cannot be retrieved for future use. To confirm, this means that if it has been more than 90 days since you last recharged your SIM Card cannot be re-used.
  • Our USA SIM Card doesn't work in Australia BUT we can supply you with a USA phone number that you can use right here in Australia to receive calls & texts and make calls & texts to the USA!
  • It's the perfect solution if you need to look like you have a presence in the USA. You'll get a regular local USA phone number eg 424 area code Los Angeles, 347 area code New York, and phone numbers in most places in the USA. People in the USA will call/text just like a regular local USA number and you'll answer right here in Australia on your mobile phone! You can also have voicemail!
  • To find out more or purchase just email info@usaprepaidsimcard.com.au. This product isn't available for purchase on the website -- you need to email us to purchase.